Shipping policy

Shipping Policy
Last updated on March 31, 2022
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following
conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular
or in the plural.

Definitions


For the purposes of this Shipping Policy:
● You mean the individual accessing or using the Service, or the company, or other legal entity
on behalf of which such individual is accessing or using the Service, as applicable.
● We (referred to as either, “The Company” "We", "Us" or "Our" in this Agreement) refers to New Aeon Solutions LLC DBA Gold Encompass, located at 3151 Airway Ave., Suite L1, Costa Mesa, CA 92626, United States.
● Service refers to the Website.
● Website refers to the site accessible from https://goldencompassclothing.com.
● Goods refer to the items offered for sale on the Service.
● Orders mean a request by You to purchase Goods from Us.
Delivery


When will I get my order?
● Usually, it takes 3-7 days to fulfill an order after which it’s shipped out.


● There are some exceptions where an order may ship out later than seven (7) days. If this is
the case for your order, then the estimated delivery date presented at checkout will take the
actual ship date into account.

● The shipping time depends on your location, but can be estimated as follows:


USA: 3-4 business days Europe: 6-8 business days Australia: 2-14 business days Japan: 4-8 business
days
Rest of the world: 10-20 business days


Actual shipping time will be made available to you by the courier company when your order gets
shipped.

● If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in the shipment
of your order, we will contact you via email.

● Delivery delays can occasionally occur.
Please Note: Due to the current scenario of pandemic COVID-19, there might be some delays, but your
product and your money are in safe hands.

● Our fulfillment times may be longer than usual and may continue to increase until things get
back to normal. We're seeing delays in our supply chain, including distributors and shipping
carriers as the entire industry is grappling with challenges.


Do you offer FREE SHIPPING?
No, we do not offer free shipping.


Will I be charged customs for my order?

We are committed to providing excellent service and support for the global community. With that
being said, international shipping can be complicated so we want to provide you with as much
information as we can. If after reading all of this, you have specific questions, please contact us
and we'll be happy to help you.


When using your credit card, you will be billed in US Dollars and your credit card company will
bill you with your local currency at the current exchange rate.

International shipments may be subject to import taxes, duties, and/or customs fees. These fees are
the sole responsibility of the recipient. If a shipment is refused and returned, you will be
responsible for any import taxes and/or return shipping costs incurred by us. These fees are
specific to the destination country. Therefore, we do not know what the amount will be.
The shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or
brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package
is refused or returned to us, all customs charges or fees will be charged to you. For more details
about import fees, check out the ‘International Duties, Taxes, and Other Fees' section below.

Sometimes your country's customs department will require additional information in order to clear
your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a
copy of that by looking at your order history under your profile. If you need further assistance,
please contact us.


What Happens If My Order Is Delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you
of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please
refer to our Terms of Service:
https://goldencompassclothing.com/policies/terms-of-service.



I entered the wrong address at the time of checkout. Can I change it?
If the order is still in the processing phase then we can still change it. Please contact us at
info@gold-encompass.com at the earliest. However, if the order is already shipped then we can’t
do anything in that case.


My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:


● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at anthony@gold-encompass.com with your order number. If you did
find a mistake in your delivery address, we can send you a replacement order, but shipping will be
at your own cost.
Please note: Any unclaimed package will be returned back to us. And, you will be liable for the
cost of a reshipment


How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at anthony@gold-encompass.com.


I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly,
please email us at info@gold-encompass.com within four (4) weeks with photos/videos of the
damaged product, your order number, and any other details you may have about your order. We’ll get
back to you with a resolution as soon as possible!
For additional information on refunds and returns please visit:
https://goldencompassclothing.com/policies/refund-policy.



International Duties, Taxes, and Other Fees

Shipping Cost: This is the cost charged by us at checkout to cover the cost of the shipping method
you select for your order. Unless explicitly stated in writing by our representative, it does not
cover any of the following:

Duties and Taxes: These are applied by your country's customs department based on the value and
characteristics of whatever is being imported. Every country has its own unique regulations and
procedures.

Brokerage Fees: These are charged by a company to facilitate transactions between buyers and
sellers. The brokerage fee is charged for services such as negotiations, sales, purchases,
delivery, or advice on the transaction. In the case of importing shipments, brokerage companies
often serve as the means by which the shipment is cleared through a country's customs and border
protection department. These services often can incur a fee. Depending on a country's customs
clearance procedures, a brokerage company will take care of the paperwork and deal with the hassle
of importing a package.
In some countries, you can avoid these brokerage fees by clearing the package yourself at a customs
facility. Check your country's customs laws and see if it's possible. You can also contact the
shipping carrier and ask if you can clear the package yourself. Be sure to have your tracking
number for them to reference.

Ancillary Fees: That's basically a big word for extra fees applied by the shipping carrier. These
fees can include things like storage fees, expedited clearance fees and fees for having to correct
customs documentation. Your customs bill should have a breakdown of what the fees are if they are
applied. Most shipments don't incur hefty ancillary fees, but you should check how certain shipping
carriers deal with ancillary fees.
QUESTIONS

If you have any questions concerning our shipping policy, please contact us at:
info@gold-encompass.com